Last updated: 24 November 2020
The privacy of your data is a big deal to us. We'll only ever access your account to help you with a problem or squash a software bug.
Cookies are small snippets of information associated with a particular website that can be stored in your web browser. They have many uses, including keeping you logged in as you navigate around a website.
Tythe always uses these cookies to function normally:
If you give your permission, by clicking "OK" in the cookie consent banner, we'll also use the following cookies to get statistical information about how the site is being used. This helps us improve Tythe, for example by re-designing certain pages to make them clearer.
Identity & access
When you sign up for Tythe, we ask for your name, email address, home address and we ask you to choose a username. That allows you to personalise your new account, and means we can send you important updates as well as claim Gift Aid on your donations. We'll never sell your personal info to third parties without your permission, and we won't use your name in marketing statements without your permission either.
When you donate on Tythe, we'll ask for your credit/debit card details, billing address or bank details. Your card details and/or bank details are passed directly to our payment processor and don't ever go through our servers. We store your billing details to detect fraudulent credit card transactions, and to print on your invoices.
When you write to Tythe with a question or to ask for help, we'll keep that correspondence, and the email address, for future reference. When you browse our web pages, we'll track that for statistical purposes (like conversion rates and to test new designs). We also store any information you volunteer, like surveys, for as long as it makes sense.
The only times we'll ever share your info:
- To provide products or services you've requested, with your permission.
- To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
Your rights with respect to your information
You may have heard about the General Data Protection Regulation (GDPR) in Europe. GDPR gives people under its protection certain rights with respect to their personal information collected by us on the Site. Accordingly, Tythe recognises and will comply with GDPR and those rights, except as limited by applicable law. The rights under GDPR include:
- Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
- Right to Correction. This is your right to request correction of your personal information.
- Right to Erasure. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession (also known as the "Right to be forgotten").
- Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.
- Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed.
- Right to Object. This is your right, in certain situations, to object to how or why your personal information is processed.
- Right to Portability. This is your right to receive the personal information we have about you and the right to transmit it to another party.
- Right to not be subject to Automated Decision-Making. This is your right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, is allowed by applicable European law, or is based on your explicit consent.
If you have questions about exercising these rights or need assistance, please contact us at email@example.com.
Processors we use
As part of the services we provide, and only to the extent necessary, we may use certain third party processors to process some or all of your personal information.
Tythe uses third party subprocessors, such as payments services and cloud computing providers, to provide our services. We enter into GDPR-compliant data processing agreements with each subprocessor, extending GDPR safeguards everywhere personal data is processed. Our subprocessors:
- Amazon Web Services - cloud services provider.
- Google Analytics - web analytics service.
- HMRC - Gift Aid reclaim.
- Sentry - error reporting software.
- Stripe - payment processing services.
- Twilio - email messaging service.
- Vercel - web hosting provider.
We only ever use third party processors who are GDPR compliant and have an awareness of data protection, security and confidentiality. We have signed appropriate data processing contracts that comply with GDPR with each processor.
Tythe won't hand your data over to law enforcement unless a court order says we have to. And unless we're legally prevented from it, we'll always inform you when such requests are made.
Security & encryption
All data is encrypted via SSL/TLS when transmitted from our servers to your browser.
When you cancel your account, we'll ensure that nothing is stored on our servers past 30 days. Anything you delete on your account while it's active will also be purged within 30 days.
Location of site and data
This website is operated in Europe and our data is held and processed in Europe.
Changes & questions
Tythe may update this policy once in a blue moon - we'll notify you about significant changes by emailing the account owner or by placing a prominent notice on our site. You can access, change or delete your personal information at any time by emailing firstname.lastname@example.org.